FAQ

We accept the payment methods shown at checkout:

• Credit and debit cards (Visa, Mastercard, American Express)
• Shop Pay, PayPal, Apple Pay and Google Pay
• ShopBack
• PayNow (Singapore only)
• Vendors@Gov e-invoicing for Singapore government agencies and schools (Singapore only)

Available options can vary by country and device.

Prices are shown in the currency of the country selected in our country selector, and you pay in that currency at checkout. You can change your country at the top or bottom of any page.

Yes. You can cancel or change your order for any reason, including a change of mind, as long as it hasn't been dispatched yet. Contact us as soon as possible with your order number. Once your order is cancelled, your payment goes back to your original payment method.

Yes. You'll receive an order confirmation by email after checkout, and a shipping confirmation with a tracking link once your order is dispatched.

Orders with pre-order items are sent in one shipment once all items are available.

Yes. Gift wrapping is available as a paid add-on; the price is shown in the store.

We ship from Singapore to the countries available in our country selector and at checkout. If your country isn't listed, contact us and we'll see what we can do.

International orders are sent by express delivery from Singapore and usually arrive within 3–7 business days after dispatch. Delivery times can vary with public holidays and customs clearance.

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Shipping fees for your country are calculated at checkout before you pay. Any free-shipping offer for your country is shown in the cart and at checkout.

Singapore only:

• 2-Day Delivery: free on orders over S$50.
• 1-Day Expedited (next business day): S$12.50, free on orders over S$250.
• 2-Hour Delivery: free on orders over S$250 (S$30 below S$250).
• Self-collection: free from our Woodlands office (see Self-collection below).

Exact options and fees are shown at checkout.

Import duties or taxes depend on your destination country. If any apply to your order, contact us and we'll help. Customs clearance can occasionally add time to delivery.

Use the tracking link in your shipping confirmation email. If you can't find it, contact us with your order number.

Contact us as soon as possible with your order number. We'll do our best to update it before dispatch, but can't guarantee changes once the parcel has left us.

If your parcel arrives damaged, please keep the packaging and send us photos of the outside packaging and the item. If tracking hasn't updated for a while or your parcel seems lost, contact us and we'll follow up with the courier.

You can return eligible items within 30 days of receiving them. Items must be in original condition (unopened or gently used) with all original packaging, tags, accessories and manuals, plus proof of purchase (order number or receipt). Full details are in our Refund Policy.

For hygiene and safety reasons, these are final sale: opened batteries or consumables; customised or personalised items; and coding or robotics kits that have been programmed or assembled. Items with heavy use, damage after delivery or missing parts may not be accepted. See the Refund Policy for the full list.

Contact us by pokeus@toytag.com or WhatsApp +65 8448 2258 with your order number and the item you'd like to return or exchange. We'll reply with instructions, usually within 1 business day.

Refunds go back to your original payment method within 5–7 business days after we receive your item. You can choose store credit instead and get a 10% bonus on it for your next purchase. Exchanges are free on eligible items, subject to stock.

If the item is defective or damaged on arrival, we send you a prepaid return label. For all other returns and exchanges, you cover the return shipping and we'll suggest the most affordable option. We accept returns from anywhere we ship.

Contact us with your order number and photos of the item and the outside packaging. You'll get a full refund with free return shipping, or an exchange if you prefer (subject to stock).

Singapore only. Yes. Choose Self-collection at checkout. It's free, and your order is ready within 24 hours; we'll let you know.

10 Woodlands Square, #04-42 Woods Square SOLO 1, Singapore 737714. Collection hours are Monday to Friday, 12pm–5:30pm. Please show your confirmation email when you collect.

Many of our product titles and pages show a recommended age (for example "Age 11+"). Please follow the manufacturer's age grading and safety warnings on the packaging, especially for small parts and children under 3.

Yes. We sell authentic products sourced for our store. If you have a question about a specific item, contact us before you buy.

Yes. Schools and educators can request a quote for LEGO Education sets and solutions on our LEGO Education for schools page.

Yes. For corporate gifts, events, team bonding or wholesale orders, visit our Corporate & Wholesale page and fill in the enquiry form. Our team will get back to you within 2–3 business days.

Email pokeus@toytag.com or message us on WhatsApp +65 8448 2258. We're available Monday to Friday, 12pm–5:30pm (Singapore time) and usually reply within 1 business day.