Shipping policy
Thank you for shopping with TOYTAG! We want to get your order to you as quickly and safely as possible. Here's everything you need to know about our shipping options.
📦 Order Processing
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You'll receive a confirmation email with tracking details once your order has been dispatched.
🇸🇬 Singapore Delivery
We offer several delivery options for customers in Singapore:
| Delivery Option | Estimated Delivery | Rate |
|---|---|---|
| 2-Day Shipping | 2 business days | FREE for orders SGD 50+ |
| 2-Day Shipping | 2 business days | SGD 2.50 for orders under SGD 50 |
| 1-Day Expedited Shipping | Next business day | SGD 12.50 for orders under SGD 250 |
| 2-Hour Express Delivery | Within 2 hours | FREE for orders SGD 250+ |
| 2-Hour Express Delivery | Within 2 hours | SGD 30.00 for orders under SGD 250 |
Tip: Spend SGD 50 or more for free 2-day shipping, or SGD 250 or more to unlock free 2-hour express delivery!
🌏 International Shipping
We ship worldwide via FedEx International Economy. Rates are calculated based on the weight of your order.
Malaysia
| Order Value | Shipping Rate |
|---|---|
| Under MYR 500 | SGD 10.00 – SGD 120.00 (weight-based) |
| MYR 500 and above | FREE |
Estimated delivery: 3–7 business days
Rest of Asia, Australia & New Zealand
| Order Value | Shipping Rate |
|---|---|
| Under SGD 500 | SGD 10.00 – SGD 270.00 (weight-based) |
| SGD 500 and above | FREE |
Estimated delivery: 5–10 business days
Europe, USA, Canada & Mexico
| Order Value | Shipping Rate |
|---|---|
| Under SGD 500 | SGD 25.00 – SGD 225.00 (weight-based) |
| SGD 500 and above | FREE |
Estimated delivery: 7–14 business days
Rest of World
| Order Value | Shipping Rate |
|---|---|
| All orders | SGD 109.00 – SGD 719.00 (weight-based) |
Estimated delivery: 10–21 business days
📍 Order Tracking
Once your order has been shipped, you'll receive an email with your tracking number. You can use this to track your order directly on the FedEx website or via the link in your shipping confirmation email.
🌐 Customs & Import Duties (International Orders)
For international orders, please note:
- Your order may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are the responsibility of the recipient and are not included in your order total or shipping fee.
- TOYTAG is not responsible for delays caused by customs clearance processes.
- We are required by law to declare the full value of all items on customs documentation.
❓ Questions?
If you have any questions about your order or shipping, don't hesitate to reach out to us through our contact page. We're happy to help!
