Delivery & Returns

Delivery

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Buyers are responsible for complying with their respective country's laws, regulations, taxes, and duties. We cannot be held accountable for any packages being detained or delayed in Customs and any additional fees incurred. (Hope you can understand.)

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

All orders will be dispatched on regular working days, Monday to Friday.

Please also note that the shipping rates for many items we sell are weight-based. 

Delivery Methods

Depending on how much you want to get your hands on your new goodies and where you live, there are a few ways we can get your stuff to you:

Domestic/ Singapore 

We use local shippers like Singpost, third-party shippers and even our own drivers to deliver your packages. We are a small little shop with only a handful of people helping out. If we get very very busy, there may be a small delay in shipping! Generally orders will ship within one to two business days, depending on time the order was placed.

Local deliveries are FREE and takes 3 - 5 working days*

Expedited option is also available at a flat rate of $12.50 and takes 1 - 2 working days* (any orders after 3pm is considered the next day).

If available, you will be issued a tracking number for your package when it is shipped. This should allow you to see exactly where your package is and when it should arrive. Of course, If you need to make special shipping arrangements (emergency birthday gifts), please enter a message in the comments box during checkout or contact us and we will be happy to help!

International Shipping

We offer delivery via DHL Express for International orders.  We aim to dispatch within a day from your order and goods should arrive within 1-3 working days* following dispatch. We don't dispatch or deliver at the weekend or on holidays. 

Our delivery charges are based on the parcel weight and the price will start from $35 for the majority of orders (under 2kg).  For heavy & bulky parcels the delivery charge will increase.  You will be able to review an estimated shipping cost on the cart page prior to placing your order. 

Orders with E-Scooter might take longer delivery time due to the massive battery it contains as some countries have a strict custom and thus might take longer to reach your destination. 

*Working Days are Monday-Friday (excluding Public Holidays).

Self-Collection 

For customers who need your order right away or there is no one home to receive your order, you could select this option for your convenience.

Do allow 30 mins buffer time (1hr if loads of wrapping is needed & during peak seasons as well) after you placed your order for us to get your items ready for collection. 

At the moment we are open on the weekdays, Monday to Friday, 10am - 7pm. Collection will take place at our new operating HQ, APEX@Henderson. Just drop by and provide us with your order number through your phone and we will get your order for you.

However if these timings aren't convenient for you as well, or you have a specific time you prefer just contact us or leave a message at the comments box during check out. We are sure we can work something out.

Returns

At TOYTAG, we want you to absolutely LOVE your purchase. So much so that we’re willing to go the extra mile to ensure it happens. Thus, if for any reason you’re dissatisfied with your purchase (gasp!) within 7 days, we’ll give you a 100% money-back refund, provided that the item remains in its original packaged condition with all labels and tags in place, along with the original receipt. 

That said, every care is taken to ensure that you are satisfied with your TOYTAG purchase. However, due to reasons wholly out of our control, there may be that 0.000000001% chance that you end up with a defective product. These could be manufacturer defects, or any other kind of damage caused during the process of getting our products up onto the shelves (not caused by us, we swear!).

In such cases, we kindly ask you to fill up the defect-for-exchange form, and we will do our very best (overtime if we have to!) to get you a new product in pristine condition. That’s TOYTAG’s pledge to you.